GRIEVANCE REDRESSAL

Uninor Automobile is committed to resolving customer concerns quickly, fairly, and effectively. Our grievance redressal process is designed to ensure transparent communication and timely support.

1. Complaint Registration
   Customers can register complaints through our website, customer care number, WhatsApp support, or official email.
2. Issue Review
   Our support team reviews the concern and identifies whether it is related to service, product quality, dealership support, warranty, or general feedback.
3. Follow-Up
   The Uninor team connects with the customer within a reasonable time and, where required, coordinates with the concerned dealer or service partner.
4. Resolution
   Appropriate action is taken to resolve the complaint, and the customer is informed of the outcome.
5. Closure
   Once the issue is resolved, the complaint is marked closed after customer confirmation or final update from the support team.

Every complaint received by Uninor Automobile is documented for service quality tracking and continuous improvement.